Customer Service

Expecting 100% Service? We Deliver.

At The Antique Fireplace Bank, your satisfaction and peace of mind are our top priorities. Every inquiry is handled by seasoned experts with years of experience in antique fireplace mantels.

Not sure if your favorite mantelpiece fits your space? Simply email us the dimensions of your interior and, if possible, include a frontal photo. We'll gladly provide tailored advice to ensure the perfect fit.

We offer custom adjustments to the height and depth of our antique fireplace mantels to suit your specific needs.

Have a question? You’ll receive a response from our team within 12 hours.

Email: [email protected]
Tel & WhatsApp: +352 671 88 46 05

If you haven't received a response within 12 hours, please check your junk/spam folder or reach out to us again.

1 ONLINE SHOPPING
1.1 Why is The Antique Fireplace Bank the right choice?

Welcome to the world’s leading online destination for authentic antique fireplace surrounds — a trusted platform shaped by three generations of craftsmanship and passion in European architectural heritage. Whether you are a professional interior designer, a restoration architect, or a private collector, our website is built to serve your high expectations with integrity, elegance, and deep expertise.

Three Generations of Authenticity

Founded in 1967, our family business remains true to its original mission:

  • To curate only the most beautiful original antique fireplaces from across Europe
  • To deliver them in installation-ready condition, with respect for their history and materials
  • To offer authentic reclaimed building materials, including natural stone and other period pieces

We’ve built an online platform where heritage meets honesty — a place where every item we list is something we would proudly recommend to our own family and friends. If a piece doesn’t meet our standards, we simply won’t ship it.

A Collection You Can Trust

Our inventory includes genuine 15th to 20th century mantels, crafted from stone, marble, and wood. Each item is carefully sourced and vetted for originality, style, and condition. You’ll find:

  • Elegant French Louis XV, Louis XVI, and Empire pieces
  • Rustic farmhouse and château-style surrounds 
  • Clean-lined Art Deco and neoclassical mantels 
  • Unique historical gems rarely found elsewhere

We are proud to offer a transparent online buying experience, backed by a team of seasoned specialists.

Expertly Restored In-House

Our fireplaces are not just beautiful — they’re ready for real-world use. Each mantel is restored in-house by artisans who understand the structure, patina, and fragility of centuries-old materials. We never cut corners.

Global Shipping, Personal Attention

We ship worldwide and speak your language — literally. Our team is fluent in Dutch, English, French, German, and Spanish, and we guide each customer through the journey from discovery to delivery. You’ll always speak with a knowledgeable expert — never a chatbot or call center.

Augmented Reality Shopping (Coming Soon)

See how a piece fits your space — from your phone, using our upcoming Augmented Reality feature. It’s the future of antique shopping, making it easier than ever to visualize your fireplace in its future home.

You have a specific measurement you need, just ask our AI Chatbot

Quality, Not Quantity

We may not have thousands of listings — but what we do offer is carefully curated, genuinely antique, and sold at the fairest prices possible. We’re not in the business of shipping junk. We’re in the business of preserving beauty and history, and placing it where it belongs: in extraordinary homes and projects.

Whether you’re sourcing a single mantel for a listed building or designing a multi-property development, The Antique Fireplace Bank is your partner in bringing architectural history to life — online, and without compromise.

1.2 Can I get help to create an account?

Creating an account is easy via this create an account or login link.

If you have trouble signing in, we're happy to help you further. Just drop us a line [email protected] with:

  • First Name
  • Last Name
  • Phone Number
  • Delivery Address
1.3 We do not need the fireplace mantel anytime soon, can we order?

No problem to order and secure your fireplace mantel for your project.

Once we received the order and the funds we will start the final bespoke touch and crating process.

All items can stay with us without extra storage costs for 12 months. After 12 months 25 Euro per extra started week will have to be paid before departure.

No problem to order and secure your fireplace mantel for your project.

Once we received the order and the funds we will start the final bespoke touch and crating process.

All items can stay with us without extra storage costs for 12 months. After 12 months 25 Euro per extra started week will have to be paid before departure.

1.4 Can I get assistance with my online order?

Please contact our Customer Service department by Telephone or Whatsapp nr: +352671884605 or by email [email protected]

1.5 Can the chimney piece be adapted to fit?

Installing an antique fireplace surround is simple for a professional.

When the chimney piece has to be installed against a flat wall it is best that eventual necessary adaptions are done by our services.

The Antique Fireplace Bank provide cutting and adapting service for impeccable installations.

For more info send us an email.:[email protected]

 

1.6 How accurate is color display on the internet?

Each product is photographed in a unique way, and the colours displayed are true to life. Nevertheless, it is possible that colours may vary slightly from one computer to another.

Natural stone and marble always adapt to its surrounding light.

See also the high resolution images in png format. 

You are free to ask some extra raw images.

 
1.7 How do I change information on my order after it has been placed?

Please contact our Customer Service department as soon as possible by email [email protected]

Before sending we will confirm all delivery details of the order.

2 INSTALLATION OF A FIREPLACE MANTEL
2.1 How should I interpret the dimensions of a fireplace?
  • Exterior Width: Measured at the widest point of the top shelf. The exterior width of legs are typically a few cm narrower.

  • Exterior Width+: Width including any top mantelpiece.

  • Exterior Height: Maximum height without joint. Usually the fireplace is placed ±2 cm into the floor.

  • Interior Width: Free space between the front legs.

  • Interior Height: Free space under the front.

  • Depth Shelf: Maximum depth at the top shelf (usually measured on the right).

  • Jambs Depth: Maximum depth at the top of the leg (usually measured on the right).
    Note: Where possible, we can trim the back of the fireplace to one flat line for flush wall installation.

2.2 How can I be sure the mantel fits our existing firebox?

We are experts and can provide you with a render. The overall dimensions should fit the room. The inside dimensions should be in relation to the firebox.

- You can mail us an image with the size of the existing firebox.

2.3 We love a fireplace mantel, what firebox should we order?

We are experts and are able to send you a render with the different standard isokern boxes on the market.

2.4 What to do when our firebox is too wide for the fireplace mantel we love?

It is quite simple. 

When there is enough space difference the existing firebox can be lined out with one of our firebrick options or original antique plates.

3 DELIVERY
3.1 What means DAP-Incoterms?

When goods are bought or sold “Delivery at Place” (DAP) it means that the Seller delivers the goods to a place previously agreed to by the seller and the buyer. This can be any location. The agreed place of delivery (e.g. the terminal) needs to be specifically named.

Under DAP, the buyer only pays the unloading fees and the import duty, taxes, and customs clearance.

It is important to provide correct and full id and address details of the importer to avoid custom clearance delays.

Delays in customs due to non complete or incorrect importers data can lead to extra storage fees to be paid by the customer.

DAP-Incoterms does not apply to deliveries within Europe.

In Europe, the VAT rate charged is the VAT rate of the country of delivery.

With a VAT identification number validated on the VIES website of the European Community, the supply is made by the intra-Community supply regime.

 

3.2 How much is the delivery?

In order to get the best possible quote we invite you to send us an email with the article number you are interested in and a delivery address.

3.3 Is shipping insured?

The best insurance is our strong and secure crating.

Extra insurance is only by request.

3.4 How will my antique fireplace surround or other heavy piece be delivered?

After confirming his passage with you the delivery person will leave the crated fireplace mantel on the pallet at the first available area outside of your house or building (front door, porch, landing area, garage, etc.) Accessible by transpallet.

You may be asked to sign.
In order to facilitate the work of the drivers and to guarantee the reception of your purchases, we kindly ask you to make sure that you are present at the time of delivery, and to give the drivers as much information as possible to help them find the correct address.

All the delivery details will be confirmed with you before sending.